Refund policy

Pink Rodeo Boutique Return & Exchange Policy

Last Updated: October 2026

At Pink Rodeo Boutique (PRB), we want you to love your purchase! Please review our return and exchange policy before making a purchase. By completing a purchase, you acknowledge that you have reviewed and understand the terms outlined below.

1. Return Window & Eligibility

Pink Rodeo Boutique offers a 30-day return request window beginning on the date your order is received, whether delivered by mail or purchased at an in-person event.

All return or exchange requests must be submitted within 30 days of receiving your item. Requests submitted after the 30-day window will not be accepted or processed.

To be eligible for a return or exchange, items must:

  • Be in their original condition, unworn, unused, and free of customer-caused damage.

  • Include proof of purchase, such as the original order number, packing slip, or receipt.

  • Meet all eligibility requirements outlined in this policy.

Items that do not meet these requirements may be denied.

2. Clearance & Final-Sale Items — No Exceptions

All items identified as “Clearance” or “Final Sale” at the time of purchase are final sale and are not eligible for returns, exchanges, or refunds. This policy applies regardless of the discount amount or reason for markdown.

By purchasing a clearance or final-sale item, the customer acknowledges and accepts the final-sale designation.

Please note:

  • Clearance pricing does not guarantee an item is defective or damaged, nor does it indicate that an item is being sold “as-is” due to damage.

  • Any known defects or damage specifically disclosed by Pink Rodeo Boutique at the time of purchase are considered part of the disclosed condition of the item.

  • Items sold as clearance or final sale cannot be returned simply because the customer changes their mind, no longer wants the item, experiences a fit issue, or discovers a condition that was not disclosed as part of the sale.

  • A markdown or promotional discount alone does not mean an item was sold as damaged or defective.

Customers are responsible for reviewing item descriptions, condition disclosures, and final-sale designations before completing their purchase.

This policy is subject to any rights that cannot legally be waived under applicable law.

3. Nonreturnable Items

In addition to clearance and final-sale merchandise, the following items are not eligible for return or refund due to the nature of the product or for hygiene and safety reasons:

  • Prepackaged food and beverage items, including drink mixes and powders.

  • Hair care products and hair serums.

  • Hair accessories, including hats, headbands, and hairbrushes.

  • Jewelry that has been removed from its original packaging.

  • Custom, personalized, or specially ordered products.

  • Gift card purchases.

Certain nonreturnable items may be eligible for an exchange or store credit at Pink Rodeo Boutique’s discretion, where applicable. Please contact us before assuming an exception can be made.

4. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon receipt. If you receive an item that is defective, damaged, or incorrect, contact Pink Rodeo Boutique as soon as possible so we can review the issue and determine the appropriate resolution. If you’re online order included a clearance or final sale item, the items become unchangeable or returnable.

All issues must be reported within the 30-day return request window. Issues reported after this period will not be accepted or processed, except where required by applicable law.

When contacting us, please include your order number or proof of purchase, a description of the issue, and clear photos when applicable.

Customer-caused damage is not eligible for a return or exchange. This includes, but is not limited to:

  • Broken or pulled seams.

  • Broken zippers or other hardware.

  • Snags, tears, holes, or fabric damage.

  • Damage resulting from wear, washing, improper handling, or use after purchase.

Returned merchandise will be inspected upon receipt. If an item is found to have customer-caused damage unrelated to the original, approved return reason, the return or exchange may be denied.

If an item is reported as damaged, defective, or incorrect, PRB will review the circumstances and determine an appropriate resolution in accordance with this policy and applicable law.

5. How to Request a Return or Exchange

To begin a return or exchange, you may:

  • Email pinkrodeoboutique@gmail.com.

  • Initiate the return process through your customer account, if available.

  • Message Pink Rodeo Boutique directly for purchases made at in-person events.

  • Review your original order confirmation email and follow the indicated return process included on the email.

All returns must be approved before merchandise is shipped or brought back to PRB. Items sent or returned without prior approval will not be accepted or processed for a refund.

If your request is approved, Pink Rodeo Boutique will provide instructions for completing the return.

6. Return Shipping & Exchange Costs

For approved returns and exchanges, the customer is responsible for:

  • Shipping the original item back to Pink Rodeo Boutique, unless otherwise agreed or required by law.

  • Paying the shipping costs associated with sending an exchanged or newly selected item back to the customer’s original order address.

  • Pink Rodeo IS NOT liable for shipping costs involving returns or exchanges.

Customers are encouraged to use a trackable shipping method when returning merchandise. Pink Rodeo Boutique is not responsible for items lost or damaged during return shipment.

Exchange merchandise will be sent once the original item has been received and inspected and the exchange has been approved.

7. Exchanges

If you would like a different size or item, please contact us within the 30-day return request window to begin the exchange process.

The original item must meet all return eligibility requirements. Once the return is approved and processed, the selected exchange item will be sent, subject to availability.

If the requested replacement is unavailable, PRB will communicate the available options. Clearance, final-sale, and other nonreturnable items are not eligible for exchanges.

For items purchased at an in-person event, please message Pink Rodeo Boutique to begin the process. Do not return merchandise without receiving instructions first.

8. Refunds

Once an approved return has been received and inspected, Pink Rodeo Boutique will notify you whether your refund has been approved or denied.

If approved:

  • Refunds will be issued to the original payment method.

  • Please allow up to 10 business days for PRB to process an approved refund.

  • Your bank or payment provider may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact your bank before contacting Pink Rodeo Boutique.

Refunds will not be issued for orders whose tracking information confirms delivery. Customers are responsible for ensuring their shipping address is correct and monitoring delivery. If a package is marked delivered but cannot be located, please contact the shipping carrier before PRB for assistance. This provision does not limit any rights that may apply under applicable law.

For in-person purchases, cash refunds are available only for transactions originally paid in cash. Purchases made using a card or another payment method will be refunded through the original payment method when a refund is approved.

Gift cards, clearance items, final-sale merchandise, and other nonreturnable items are not eligible for refunds, subject to applicable law.

9. Questions & Contact Information

If you have questions about a product’s eligibility or need assistance with a return or exchange, please contact us before sending merchandise back.

Pink Rodeo Boutique
Email: pinkrodeoboutique@gmail.com

Thank you for shopping small and supporting Pink Rodeo Boutique!